Frequently Asked Questions
Everything you need to know about our high-performance sports eyewear.
How do I choose the right lens category for my sport?
We offer Category 3 lenses for bright sunny days and Category 4 for high-altitude glacial environments. For mountain sports, we recommend our specialized V52 optics for enhanced contrast.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Simply contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times vary by location, but most international orders arrive within 5-10 business days.
Are your sunglasses covered by a warranty?
All VALLON eyewear comes with a 2-year warranty covering manufacturing defects. This does not include lens scratches or damage from normal wear and tear.
How should I clean and maintain my sports eyewear?
Always use the provided microfiber pouch for cleaning. Avoid using paper towels or household detergents, as these can damage the specialized lens coatings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and localized payment options like Klarna in specific regions.